Frequently Asked Questions

How much time should I plan for a visit to the park?

We recommend taking a whole day to make the most of all our activities. You can relish a delicious meal at one of our restaurants during lunchtime. Make sure to arrive at least 45 minutes before your first activity.

Can we bring our own food and drinks for the day?

Outside food is not permitted in the park. However, a bottle of water and baby food are permitted. The park has various dining options at affordable prices.

Do we need to book the Tulawaka activity?

The Tulawaka activity can be done from 9:30 am to 4:30 pm without bookings. Booking in advance is recommended for other activities, such as those at Thrill Mountain, quad tours, encounters with big cats, etc. The management reserves the right to close activities without notice for maintenance purposes to ensure the safety of guests and staff. Contact our reservation team for more details.

Do you have facilities for nappy changes for my baby?

Changing tables are available in all park restrooms.

Is the park suitable for strollers or wheelchairs?

Some park areas may be difficult to access due to rough terrain. However, our staff are available to assist as much as possible. We are continuously working to improve park accessibility for all visitors.

Can we ride bicycles in the park?

For safety reasons, the use of bicycles, roller skates, and skateboards is strictly prohibited within the park. All our attractions are accessible on foot via walking trails or through our shuttles.

Can we touch or take close-up photos of the animals?

The animals at Casela have developed a relationship of trust and respect with their caretakers. For safety reasons, we recommend visitors maintain a reasonable distance from them and never leave their child unattended: some animals, such as turtles, rabbits, or zebras, may bite. Close-up photos are allowed (while adhering to safety guidelines), except during activities with big cats: during these encounters, only park photographers will be allowed to take photos to ensure everyone’s safety – visitors, employees, and animals.

Can we play football or music in the park?

Music is reserved for dining areas, away from animal zones. Ball games are not allowed.

Do you have dress code recommendations?

We advise wearing closed-toe and comfortable shoes and lightweight long-sleeved clothing. We also recommend bringing sunglasses, hats/caps, mosquito repellents, and sunscreen.

How do I get to Casela Nature Parks?

Click on this link for detailed directions: https://maps.app.goo.gl/guJtWjnVP1eMPeJf9

Do you offer transportation services from my hotel?

We do not offer taxi services, but a free shuttle is available from Flic-en-Flac hotels only. From other regions, the park remains easily accessible by public transport or taxi.

What are the accepted payment methods within the park?

We accept cash, Visa, MasterCard, American Express, and Union Pay cards. For faster access to the park, we recommend purchasing your tickets online before your visit. Make sure to arrive at least 45 minutes before your first activity.

Are there height and weight restrictions for certain activities?

Check our website or the signs at the park entrance for specific restrictions for each activity.

Is the park suitable for babies and toddlers?

Can we smoke or drink alcohol in the park?

What should we do if we lose a member of our group?

Our team is here to assist you. Casela Nature Parks is a safe place, with staff available throughout the park to assist you if needed.

What should I do with my valuables?

What are your rules regarding minors?

Are drones allowed in the park?

What is the last admission time to the park?