FREQUENTLY ASKED QUESTIONS

Is Casela Nature Parks open today?

Casela Nature Parks is open from Monday to Sunday from 9 a.m to 5 p.m. including public holidays. However, the park is exceptionally closed on 25th December and 1st January.

The latest updates can be found on our facebook page: https://www.facebook.com/caselamauritius/

How much time is required to visit the park ?

To fully enjoy all the activities at Casela Nature Parks, which also includes Thrill Mountain, we recommend sparing a full day and arriving at the park opening time of 9am. Our restaurants are also open for your breaks and lunch within the park.

Can we bring food and drinks with us for the day?

Food and drinks are not allowed in the park, and it is strictly forbidden to feed the animals. The park has a main restaurant and numerous food and beverage outlets that cater to all tastes at affordable prices: Mauritian delights, hamburgers, French fries, pizza, salads, sandwiches, hot dogs, chicken, ice cream, soft drinks, cakes, pastries, etc.

Only one bottle of water and 1 pack of biscuits are allowed per person, baby food is allowed; and you may also bring your bottle of water.

Can we book the time for the Tulawaka activity?

Tulawaka rollercoaster can be done anytime between 9.30am to 4.30pm, and is on a first-come first-served basis upon purchase of ticket at any Activity Sales Centre (ASC). However, we do hold reservation for other activities including the Thrill Mountain activities, Quad Biking, Interaction with Big Cats and much more. Please contact our reservation team for more information on 4016500.

Are there baby changing facilities?

We have a baby changing facility at the entrance to the Discovery Center. Our Front Desk staff will be pleased to show you the way.

Is the park pushchair/wheelchair friendly?

Not all areas of the park are accessible to wheelchairs due to the natural terrain of Casela Nature Parks.

However, our staff across the park are always happy to lend our guests a helping hand, where possible.

Can we ride a bicycle around the park?

It is strictly not allowed to ride Roller skates, skateboards and bicycles or any motorized vehicle inside the park for the safety of the visitors and our staff. It is advised to always use the footpaths which will guide you to all the attractions in the park.
Should you wish to discover our safari animals, please refer to our African Safari activities for more details.”

Can we touch the animals or take close-up photos with them?

Animals at Casela Nature Parks are pampered, and they have, with time, developed an element of trust and respect towards their zookeepers. As for our visitors, for security reasons, you are encouraged to keep a reasonable safety distance from the animals.

You are also requested to respect all the security signage and not leave your child unattended at any moment. You are also free to take photos of the animals without putting yourself at risk.

Encounters with the Big Cats are part of the activities that we offer. During these encounters, only our photographers can take pictures for the safety of visitors, employees, and animals. Restrictions apply; kindly refer to our booking engine for the full restrictions.

Can we play football or music inside the park?

Casela is an animal sanctuary and leisure park. Music can be played only in restaurants, at a distance from animal enclosures.

Enjoy the roar of our big cats and the chirping of our birds while discovering the park. No ball games are allowed in the park.

What should visitors wear?

It is recommended to wear closed, comfortable shoes while visiting the park.

Light clothes are suggested, with long sleeves. Some zones of the park are exposed to direct sunlight.

Sunglasses, hats, and sunscreen are advised for the visit and visitors are advised to stay properly hydrated.

How do I get directions to Casela Nature Parks?

The park is easily accessible from any part of the island.

Please click here : https://maps.app.goo.gl/guJtWjnVP1eMPeJf9 to get directions.

Do you provide taxi services to pick me from my hotel?

Casela Nature Parks does not offer taxi services. We have a free shuttle that can pick up customers from Flic en Flac hotels or Flic en Flac accommodations and drop them back. For other regions, the park is easily accessible by public transport and taxi drivers usually know the way to the park.

How can I pay for admission, food, and souvenirs?

Casela Nature Parks accepts Cash, Visa, MasterCard, American Express and Union Pay cards at its ticketing desk at the Welcome Centre.

These cards and payment by cash are also accepted in most food and drink outlets and at the souvenir shop.

We highly encourage our visitors to buy their entrance tickets and book their activities online for faster access and for securing places on most popular activities.

Are there height and weight requirements for the activities at Casela Nature Parks?

Restrictions for each activity are listed on the booking engine, and are well specified at the entrance. Please refer to each activity’s page on the booking engine for a full list of restrictions.

Is Casela Nature Parks infant or toddler friendly?

We have activities and attractions for all ages. Younger kids will be amazed by the colourful species of birds in our aviary, as well as the large number of animals in the park. Get closer to baby animals at the petting farm by feeding them, and end your day at the kids’ playground or at the Pangia carousels.

Is smoking and alcoholic beverages allowed in the park?

No alcoholic beverages may be brought into the park. We do serve alcoholic beverages at Blue Bird Restaurant and Wamwam Restaurant, where you can also have your meal while facing the beautiful western coast of Mauritius. Casela Nature Parks is a non-smoking facility.

Who should you contact if any member of your group went missing?

Casela Nature Parks is a safe and secure place for both kids and adults. Should you have any difficulty to locate any group member, please feel free to contact any team member at the park for assistance.

What about my valuables?

Lockers are available at Casela Nature Parks and are on self-service against a rental fee. You are advised to secure all your valuable and personal belongings prior to your visit. However, Casela Nature Parks may not be held responsible for any lost or stolen items.

What is chaperone policy of Casela Nature Parks?

We strongly recommend that minors under the age of 18 be accompanied by a parent or adult guardian. Parents or guardian will be required to sign authorization forms before their children (under 18 years) are allowed to carry out some activities. Casela Nature Parks will not assume any responsibility or liability for unattended minors.

Are drones allowed in the park?

It is strictly forbidden to fly drones in the park and on the parking spaces. Drones can frighten the animals and get lost inside the park.

What is the last admittance time to the park?

The park closes at 5pm; however, to fully enjoy the park and activities, we recommend that visitors arrive at 9am or at the latest before noon.


Feeding of animals stops at 3.30pm, and restaurants close at 4pm.
This is to ensure that the animals benefit from care provided by their dedicated animal keepers and to allow the restaurants to finalise their closure activities.

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There are two giraffes who roam freely in the safari zone; they may or may not be spotted during activities in the safari.
There are two giraffes who can be seen at the giraffe platform everyday except Monday and Thursdays.